FAQs  

We are primarily located in Montgomery County, Pennsylvania, and proudly serve Philadelphia and the tristate area! This includes all of Jersey, all of Delaware, and the surrounding shore points. When required, we also service farther distances like parts of New York and Maryland for an additional fee.

Placing an order is simple! You can request a quote with our inquiry form at the bottom of any offer page, and we'll get back to you with a quote within 48 business hours! Please note that our busy time is Friday to Sunday, so expect delays.

While we do ask for at least 2 week notice before any event, we understand that things come up last minute. When you order early, we have time to prepare the best possible display with the least amount of stress involved for all parties. However, we will try our best to accommodate last-minute requests for an additional fee.

Pricing will be calculated by the following factors. Balloons/Materials used Hours/Time spent building Set-Up & Delivery time Breakdown (if needed) Sales Tax Final totals will be included in your invoice/contract. All parties will sign, date, and return back to us. Once an invoice/contract is signed, dated and returned back to us, your first deposit is due by the due date listed on the invoice. This is used to secure your date, and order supplies for your event. The rest of your payment is due on the date listed on your invoice. We will not go to your event/set-up unless you have paid your final deposit. Legal action may be pursued due to breach of contract. You will also be blocked from using our services in the future. If you're event is more than a year away, we will ask you to secure your date with a $200 non-refundable retainer. If you're event is less than a year away, we will ask you to secure your date with a 50% deposit. If you're event is less than a month away, we will ask you to secure your date with full payment.

We accept many forms of payment including; ACH Payment or Bill.Com Check Debit or Credit Card (paid via PayPal) Check Venmo Zelle We ask that you please ensure you are able to pay via one of these options before placing your order to avoid delays.

The lifespan of a balloon piece depends on both internal and external factors; Are they filled with air or helium? Air-filled pieces can last weeks, whereas helium pieces might last only a couple of days to a week Is this piece displayed indoors or outdoors? Indoor pieces will last longer than outdoor pieces due to environmental factors.

Unfortunately, we do not use balloons purchased outside of our own vendors. We want to ensure we are providing you with the highest quality balloons and materials for your décor.

Balloon decorations are one of the most popular ways to decorate an event and prices can range depending on what you are looking for and what the supply in the market looks like. The total cost of our décor depends on the type of décor you want, the products used, how many balloons you need or want, our time putting the piece together, travel & delivery, sales tax, etc. Décor can range anywhere from $100 to $1,000, depending on your order. Ask us for a quote! Please remember that our minimum for larger orders is $500.

Yes, events can happen outdoors, with some limitations! Almost all of our entire balloon décor range can be placed outdoors. Balloons do better in the fall and spring months because of the temperature outside. The winter and summer months are tricky as weather can be a potential issue. Although, décor can still be done in those months! We ask that you tell us if your event is going to be taking place indoors, outdoors, or both so that we can adjust accordingly Please see the following guidelines for outdoor décor. Heat and direct sunlight can make balloons oxidize or even pop more rapidly than normal. Oxidation is the process of when the latex breaks down in the balloons, causing the balloons to have a "matte" like finish. All latex balloons kept outdoors will oxidize. Putting outdoor décor under shade, a tent, or something along those lines will help your balloons last longer. We highly suggest NOT putting your décor in the direct sunlight. We suggest if you are using latex balloons to go with lighter colors (whites, matte colors, etc). Darker colors will go down faster in the sun. Wind and rain can and will affect balloons. If the balloons are not secured properly, the wind can ruin a display. If you have helium balloons, the rain will cause the helium balloons to not float. We suggest doing all air filled designs for outdoor décor, unless you know what the weather will be like the day of your event. The cold weather does not affect balloons as much as the heat. Foil or Mylar balloons will tend to "go down" in the cooler temperatures. Use foil or plastic balloons as much as possible for outdoor events, especially in the heat as they will last longer. Make sure your event location will allow balloons outside. DO NOT EVER release any helium filled balloons into the air. MBM is not responsible for the weather after an event is set-up. If we have a recommendation for your event, please respect it as we know what is best for the balloons and we want them to last as long as possible for you!

Yes! Most latex balloons are made from natural rubber and are 100% biodegradable. Foil and plastic balloons are not biodegradable, but they can be recycled. Please do not let balloons fly into the sky as they can cause power outages and harm wildlife.

Client Cancellations: Cancellations made 30 or more days before the event are eligible for a credit toward a future event of equal or lesser value. Cancellations made within 30 days of the event are not eligible for credit or refund. All payments made via PayPal or Venmo may include processing fees, which are non-refundable. MBM Cancellations: If Moments by Max must cancel your event, one of the following resolutions will be provided: - A full or partial refund (excluding processing fees) - A replacement balloon artist (if available) - A full credit toward a future event. All refunds will be processed within 30 days via the original payment method unless otherwise discussed.

Yes! We encourage on-site meetings to review important details prior to your event, especially if you intend to go all out with a big order. Our meetings are by appointment only via email info@momentsbymax.com or you can let us know you would like to schedule a meeting in the "Anything else we should know?" portion of our inquiry form.

At this time, we do not let clients pick up any rentals due to liability reasons. We will glagly deliver!

We love to work with others in the industry! Since we are constantly growing, we're always looking for new opportunities to work together. That being said: any event, wedding, or party planners are welcome to reach out for future events and we are open to creating partnership-specific contracts. Does that sound like you? Reach out via our email info@momentsbymax.com and let's talk!

Last updated: April, 2026 For a more detailed description of our policies, please send us an email via info@momentsbymax.com. Content All content made or created by Moments by Max is exclusively created for you, the client, and no one else. We do not and will not copy someone else’s work. We ask that if our content is posted online, we are credited for it appropriately and accordingly. We have the right to take photographs at the event and to use/post them on our website and social media outlets. Limitation of Liability Neither Moments by Max nor the Client incur a liability to each other for failing to perform any obligation under this agreement if such failure results from a force majeure or any forces beyond reasonable control. Weather Moments by Max is not responsible for inclement weather, or any other situations that may cancel or postpone your event. Please note that Moments by Max will make every effort to accommodate date changes as permitted by our schedule. Injuries to Staff If incapacitating illness, injury, or emergency inhibits Moments by Max from performing on the specific event date, then a notice will be filed, and the deposit will be returned to the client. Injuries to Clients We are not responsible for accidents or injuries related to our décor caused by mischief or mishandling by the Client, guests, or site staff. The Client agrees to indemnify and hold Moments by Max harmless of and from all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys' fees and costs, to the extent caused by or arising out of or relating to the work of Moments by Max. Equipment We use professional equipment and materials as intended for its particular purpose within all our designs. To limit your risk of damage we recommend that all décor, equipment, and any other items remain in the position and location they are ordered for, installed in, or placed in. Performance & Harm If Moments by Max feels that the contract has been breached, and is not able to provide décor services on the date on the event due to weather, injury to our staff or the client, not enough time given to complete the task, violence or any other aspect affecting our ability to perform the task at hand, we are permitted to leave the event location with full payment.