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  • What areas do you service?
    We provide services for Philadelphia, North & South Jersey, Delaware, and the surrounding suburbs. Farther travel distances will result in a higher delivery and/or shipping fee. Pennsylvania - Eastern PA cities, Philadelphia, and the surrounding suburbs New Jersey - Central, South Jersey, and the shore points Delaware - Wilmington, Newark, Middleton, and the surrounding areas
  • How do I place an order or request a quote?
    Placing an order or requesting a quote for a piece is easy! You can contact us via our online contact form on the home page, email, text or or phone call.
  • When should I place my order?
    Large orders need to be placed AT LEAST 2 weeks in advance. Smaller orders, such as helium singles, or bouquets can be completed on-demand as long as the proper materials are in stock. The sooner you let us know about the event, the more time we will have to make your memories comes to life. We do accept last minute orders, if we have the availability and materials in stock. Depending on the circumstances, you may be required to pay a late-fee.
  • How is pricing calculated? Do you require a deposit?
    Pricing will be calculated by the following factors. Balloons/Materials used Hours/Time spent building Set-Up & Delivery time Removal (if needed) Sales Tax Final totals will be included in your invoice/contract. All parties will sign, date, and return back to us. Once an invoice/contract is signed, dated and returned back to us, your first deposit is due by the due date listed on the invoice. If you're event is more than a year away, we will ask you to secure your date with a $200 non-refundable deposit. Once we get closer to the date. If you're event is less than a year away, we will ask you to secure your date with a 50% deposit. This is used to secure your date, and order supplies for your event. The rest of your payment is due on the date listed on your invoice. We will not go to your event/set-up unless you have paid your final deposit. Legal action may be pursued due to breach of contract. You will also be blocked from using our services in the future.
  • Can I cancel my order or get a refund?
    Cancellations by Clients Once an order is taken and a deposit is paid, the time slot is reserved for your event. Orders canceled 30 days prior (more than) to your event date can be used for a credit towards your next event (equal or less). Orders canceled 30 days within (less than) your event date are not eligible for credit. Refunds will not be provided on any orders. No exceptions will be made. Cancellations by Moments By Max If for any reason MBM has to cancel your event order at any given time due to any particular reason, one of the following will occur. A partial or full refund (of the deposit or total amount paid, depending on the circumstances) will be given. If you paid by Venmo, PayPal or any other electronic service, payment will be refunded within one week of the cancellation. If you paid by check or cash, a refund will be sent to you in the mail within 30 days of the cancellation. A replacement balloon artist will given to complete your order (depending on if we can find one). We will give you credit towards your next event with us (of the total amount paid).
  • Which payment forms do you accept?
    We accept PayPal (can use to pay with Credit or Debit), Venmo, Check or Cash.
  • How much do your balloon decorations cost?
    Balloon decorations are one of the most popular ways to decorate an event and prices can range depending on what you are looking for and what the supply in the market looks like. The total cost of our décor depends on the type of décor you want, the products used, how many balloons you need or want, our time putting the piece together, travel & delivery, sales tax, etc. Décor can range anywhere from $100 to $1,000, depending on your order. Ask us for a quote!
  • I have a tight budget. Can you still decorate my event?
    Absolutely! We will work with you and design the best décor options for your event. We offer multiple options for décor for any budget. Please keep in mind for delivery, we have a minimum of $350. Anything under $350 must be picked-up by the client at our location. The location address will be given during final discussion.
  • Can I meet with you at my event space/location?
    Yes! We encourage an on-site meeting to go over details prior to your event. Meet ups are available by appointment only. Due to Covid-19, we ask you practice safe social distancing guidelines or opt for a chat via video call instead.
  • How long do your balloons and décor pieces last?
    The lifespan of a balloon piece depends on both internal and external factors; are they air or helium? Is this piece displayed indoors or outdoors? Air-filled pieces can last weeks, whereas helium pieces might last only a couple of days to a week. Indoor pieces will last longer than outdoor pieces due to environmental factors.
  • My event is taking place outside - will this work?
    Yes, events can happen outdoors, with some limitations! Almost all of our entire balloon décor range can be placed outdoors. Balloons do better in the fall and spring months because of the temperature outside. The winter and summer months are tricky as weather can be a potential issue. Although, décor can still be done in those months! We ask that you tell us if your event is going to be taking place indoors, outdoors, or both so that we can adjust accordingly Please see the following guidelines for outdoor décor. Heat and direct sunlight can make balloons oxidize or even pop more rapidly than normal. Oxidation is the process of when the latex breaks down in the balloons, causing the balloons to have a "matte" like finish. All latex balloons kept outdoors will oxidize. Putting outdoor décor under shade, a tent, or something along those lines will help your balloons last longer. We highly suggest NOT putting your décor in the direct sunlight. We suggest if you are using latex balloons to go with lighter colors (whites, matte colors, etc). Darker colors will go down faster in the sun. Wind and rain can and will affect balloons. If the balloons are not secured properly, the wind can ruin a display. If you have helium balloons, the rain will cause the helium balloons to not float. We suggest doing all air filled designs for outdoor décor, unless you know what the weather will be like the day of your event. The cold weather does not affect balloons as much as the heat. Foil or Mylar balloons will tend to "go down" in the cooler temperatures. Use foil or plastic balloons as much as possible for outdoor events, especially in the heat as they will last longer. Make sure your event location will allow balloons outside. DO NOT EVER release any helium filled balloons into the air. MBM is not responsible for the weather after an event is set-up. If we have a recommendation for your event, please respect it as we know what is best for the balloons and we want them to last as long as possible for you!
  • Can you use balloons that I purchased?
    Unfortunately, we do not use balloons purchased outside of our own vendors. We want to ensure we are providing you with the highest quality balloons and materials for your décor.
  • What is your address and why can't I find it?
    We currently work out of our home office because our main focus is on-site balloon decorations and events. Once your order is placed, we will provide you with our contact information and address for pickup orders. We prohibit the sharing of this personal information.
  • Can you provide me with a color chart?
    Listed below are the brands we proudly use and the links to their color charts, catalogs, and websites. If you are looking for a specific item not listed on these websites, please contact us via e-mail for more information. Qualatex Catalog: Betallic/Betallatex: Gemar Catalog: Tuf-Tex Catalog: Kalisan Catalog: Anagram Catalog: NorthStar Catalog:
  • Can balloons be recycled?
    Yes! Most latex balloons are made from natural rubber and are 100% biodegradable. Foil and plastic balloons are not biodegradable, but they can be recycled. Please do not let balloons fly into the sky as they can cause power outages and harm wildlife.
  • Are you open to business partnerships/collaborations?
    MBM loves to work with others in the industry! We are constantly growing and always looking for new connections/people within the industry to collaborate with. We welcome event, wedding, and party planners to collab with us on future events! Contracts can be created specifically for you and our partnership. All of our services can be offered to you for a discounted rate if you plan to work with us on more than one event. The discounted rate will depend on the contract, your needs and MBMs needs. If you are interested in working with MBM, or partnering with us, please contact to discuss further. We welcome all businesses!
  • Do you donate to charities?
    At Moments By Max, we love to give back to the community! More more information about our donations and how they work, please contact on via email at
    Last updated: September 19th, 2022 For a more detailed description of our privacy & policies, please send us an email. Content All content made or created by Moments by Max is exclusively created for you, the client, and no one else. We do not and will not copy someone else’s work. We ask that if our content is posted online, we are credited for it appropriately and accordingly. We have the right to take photographs at the event and to use/post them on our website and social media outlets. Limitation of Liability Neither Moments by Max nor the Client incur a liability to each other for failing to perform any obligation under this agreement if such failure results from a force majeure or any forces beyond reasonable control. Weather Moments by Max is not responsible for inclement weather, or any other situations that may cancel or postpone your event. Please note that Moments by Max will make every effort to accommodate date changes as permitted by our schedule. Injuries to Staff If incapacitating illness, injury, or emergency inhibits Moments by Max from performing on the specific event date, then a notice will be filed, and the deposit will be returned to the client. Injuries to Clients We are not responsible for accidents or injuries related to our décor caused by mischief or mishandling by the Client, guests, or site staff. The Client agrees to indemnify and hold Moments by Max harmless of and from all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys' fees and costs, to the extent caused by or arising out of or relating to the work of Moments by Max. Equipment We use professional equipment and materials as intended for its particular purpose within all our designs. To limit your risk of damage we recommend that all décor, equipment, and any other items remain in the position and location they are ordered for, installed in, or placed in. Performance & Harm If Moments by Max feels that the contract has been breached, and is not able to provide décor services on the date on the event due to weather, injury to our staff or the client, not enough time given to complete the task, violence or any other aspect affecting our ability to perform the task at hand, we are permitted to leave the event location with full payment.


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